Help Center
The questions travellers actually ask — installation, compatibility, payments, and what to do when something looks wrong.
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What is an eSIM?
The basics in 30 seconds
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Is my device compatible?
Check if your phone supports eSIM
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How to install your eSIM
Step-by-step for iPhone & Android
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How to avoid roaming charges
Keep your primary SIM bill-free
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How to top up or get more data
Add data without reinstalling
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My eSIM isn't working
Quick fixes for common issues
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Managing your eSIM
On/off, delete, hotspot & more
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Payments
Stars, crypto, balance & refunds