🔧 My eSIM isn't working

If you're having trouble connecting, try these steps in order:

1. Check the basics

• Is your eSIM turned on? Go to Settings → Cellular/SIM Manager and make sure it's enabled
• Is it set as your data line? Your Ulta eSIM should be selected for Mobile Data
• Is Data Roaming turned ON for the Ulta eSIM? (Yes — it needs to be ON for the eSIM, OFF for your primary SIM)

2. Restart your connection

• Toggle Airplane Mode on for 30 seconds, then off
• Or restart your phone completely

3. Try a different network

• Go to Settings → Cellular/Mobile Networks → Network Selection
• Turn off Automatic and manually pick a different carrier from the list

4. Check APN settings

• Some destinations require specific APN settings. Go to Settings → Cellular → your eSIM → Cellular Data Network
• Set APN to globaldata (or check the instructions in your order details)

Still stuck? Reach out to our support team — we'll sort it out.